At STACKO, we are committed to ensuring your satisfaction with every purchase. If you need to return an item, please review our policy below:
1. Eligibility for Returns
We accept returns and offer refunds under the following conditions:
- The item must be unopened, unused, and in perfect condition.
- The item must be in its original packaging with all seals intact.
- Proof of purchase (e.g., order confirmation or receipt) is required.
Items that are opened, damaged, or not in their original packaging will not be eligible for return or refund.
2. Return Timeframe
- Returns must be initiated within 7 days of receiving your order.
3. Return Process
To initiate a return:
- Contact our Customer Support Team at info@stackoblocks.com with your order details and reason for return.
- Once approved, you’ll receive return instructions, including the return address.
- Carefully package the item to ensure it arrives in its original condition.
4. Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).
- We recommend using a trackable shipping method to ensure the safe return of your item.
5. Refund Process
- Once your return is received and inspected, we’ll notify you of the approval status.
- Approved refunds will be processed to your original payment method within 7–14 business days.
- Shipping fees are non-refundable.
6. Non-Returnable Items
Certain items, such as gift cards or items marked as final sale, cannot be returned or refunded.
7. Contact Us
For any questions regarding our Refund and Return Policy, feel free to contact us at:
📧 info@stackoblocks.com
We value your trust and thank you for choosing STACKO for your building adventures!